• Values and Ethics in Technical Communication Workshop / Moderated by Diane Purser, Contractors' Special Interest Group, Society for Technical Communication, Willamette Valley Chapter, June 2002.
• Instructional Design e-Learning Workshop / Presented by Margaret Jennings, Society for Technical Communication, Willamette Valley Chapter, May 2002.

• IBM Ease of Use - User-Centered Design Workshop / Presented by Dilip Barman, IBM Customer Solutions' UCD Lead, September 2000.
• Rational Suite QuickStart Team Workshop / Presented by Rational University, October 1999.
• Intensive Seminar of IBM User Centered Design Workshops, March/April 1999.
• Intensive Seminar of IBM Online (WWW) Technical Writing Workshops, Summer 1998.
• IBM AS/400 Technical Seminar Series (12 Classes taught by AS/400 developers), Autumn 1998.

• M.L.S., Library And Information Science, August 1981.
• B.A., English (Merit Scholar), January 1979.

• Included in the Year 2004-2005 Edition.

• Included in the Year 2000, Year 2001, Year 2002, Year 2003, Year 2004, Year 2005, Year 2006, Year 2007, Year 2008, and Year 2009 Editions.

• Included in the 1998-1999 edition (published July 1998).

• "The Rise of the E-Book"., Interviewed as the primary source for both the Editorial and Lead Feature articles published in this seminal mass market journal targeted to 7,000 U.S. and Canadian Publishers and Publishing Industry support providers (pages 2; 6-7; & 19).

• Founded ground-breaking independent WWW electronic publishing house in January 1996.
• Authored and published original literary poetry.
• As of February 2009, STAR THROWER has been linked to from some 100 pivotal WWW literary and directory sites in 11 countries.
• We provide a forum for quality topical essays, autobiographical innovations, and original narrative.
• We currently investigate the inherent new possibilities of joining graphics to text in the WWW milieu.
• STAR THROWER is achieving international recognition as a progressive but quality literary web site.

• Author of Feature Article -"The Undervaluation of Writing Expertise"- in March 2001 STC INTERCOM journal.
• Active participant in the following Special Interest Groups: Information Design and Online Information.

• Act as Alumni Advisor to Indiana University Department of English undergraduate students who request career consultation. Support Indiana University's Alumni Contact Program.

(9 Years)

• Worked with 30+ developers to implement IBM-Rochester's IBM Global Applications Management Services business implementation solutions that provide support services to mid-range computer system users via the Internet.
• Designed, wrote, tested, and electronically published both on-line RoboHelp HTML-based "Web Help" and additional user interfaces on WWW, PDF, and print media to support AS/400e, RS/6000, AIX, and S/390 platform computer users.
• Responsible for Online Help and GUI text for: Electronic Services.
• Updated new technical and service function in both on-line and paper documentation.
• Worked closely with deployment developers to research and create Installation, Configuration, and Problem Determination manuals for back-end server function.
• Researched and test new technologies in the Technical Communication field.
• Acted as backup writer for high-level executive and marketing presentation assignments.

• Worked with core team to develop and implement IBM-Rochester's AS/400e Series Information Center Online WWW Documentation Initiative.
• Designed, wrote, tested, and electronically published user interfaces on WWW, CD-ROM, and print media to support 500,000 AS/400e series computer users in 30 countries.
• Updated new AS/400e TCP/IP technical function in both online and paper documentation.
• Assisted as presenter for off-site AS/400e Customer Focus Groups.
• Worked 45-to-50 hour weeks 100% on-site.

• View Most Recent Annual Report For 1996-1997.
• Provided computing expertise to one of the largest circulation departments in the U.S.
• Served as departmental LAN Administrator.
• Conducted training needs assessments; provide classroom and individual training (software, hardware, Windows 95, MS-Office 95 & 97, Novell LAN) for a staff of 30 FTE support staff and library information professionals.
• Authored web-based and hard-copy instructional documentation.
• Conceived, designed, and acted as webmaster for the department's Public Service Sites, as well as Intranet Site for staff education and support.
• Performed subject web searches for staff.
• Recommended hardware / software purchases and upgrades.
• Stayed abreast of new technologies and applications by actively participating in electronic discussion groups, reviewing current literature, and attending local and statewide meetings.
• Attended formal Certification Trainings to update skill set.
• Established and maintained worldwide communication links with other users of document borrowing, lending, and delivery software.
• Served as departmental authority concerning maintenance, performance, and capabilities of software and equipment.
• Participated in weekly departmental management team conferences.
• Provided technical assessment required to troubleshoot and resolve problems for 32 Pentium public workstations, 41 Pentium staff workstations, 70 dot-matrix printers, and 6 HP laser printers.

• Oversaw, trained, and assisted in the preparation of IUB's permanent bibliographic electronic IUCAT NOTIS records, copy holdings statements, and order/pay/receipt records for Roman language materials for the Main Library and IUB branches, as well as for five regional state campus libraries.
• Applied a broad knowledge of bibliographic structure, together with searching and editing skills in both statewide NOTIS and national OCLC databases.

• Acted as a major link between I.U. Libraries and the publishing business
• Purchased foreign and domestic books by locating, identifying, and assigning foreign and domestic dealers and publishing agencies.
• Facilitated high-priority requests on demand.
• Initiated and maintained aggressive contact with publishers, dealers and private agencies to ensure prompt delivery of materials.
• Performed as resource person to librarians and staff with regard to questions of publishers' practices.

• Directed all daily operations in the Weil Journalism Library.
• Scheduled, trained and supervised a PTE staff of 12 who worked 120 hours per week.
• Allocated and monitored a $11,000 yearly payroll budget.
• Provided reference service and library orientation to faculty, administrators / students.
• Conducted use studies.
• Established library hours.
• Designed instructional brochures.
• Provided editorial support to faculty for major reference publications such as Journalism Abstracts.
• Culled and selected photographs for a national best-selling book on W.W. II reporter Ernie Pyle [ERNIE'S WAR, Random House, 1986].

• Acted as administrative assistant and ILL-borrowing liaison.
• Planned, designed and conducted successful promotional campaign to initiate phase of service expansion.
• Acted as administrative assistant to department head for designing, directing and summarizing statistical studies.
• Conducted research projects.
• Monitored ILL-borrowing requests for the six I.U. regional campus libraries.
• Maintained liaison relationship -including travel- to I.U. regional campuses.
• Approved all payments made for regional campus ILL loans and photocopies.
• Instructed new staff regarding lending policy.

• Provided worldwide service -via mail and OCLC- in lending 18,000 items per year from 13th largest lending library operation in the U.S.
• Implemented and coordinated Bloomington Delivery Service (BDS) to provide photocopies and loans to faculty, administrators, and students on the IUB campus.
• Worked closely with I.U. branches, student couriers, and the local county library service authority.
• Regularly attended INCOLSA service authority workshops in Indianapolis to provide informational updates to the department.
• Hired, trained and supervised 1 FTE support staff and 3 student assistants.
• Assisted department head with ILL policy decisions.

• Utilized a reference collection of 25,000 volumes to provide detailed reference service to students, faculty, and the general public.
• Provided extensive in-person and over-the-phone consultation.
• Position was held in tandem with my progress through the Masters Degree Program of the School Of Library and Information Science.

• Directed the activities of a student residence hall library.
• Responsible for staff training, scheduling, supervision and evaluation.
• Selected and ordered books, record albums, and library equipment.
• Coordinated a library committee composed of students and faculty.
• Provided quality reference services to undergraduates.
• Position was held in tandem with my progress through the Masters Degree Program of the School Of Library and Information Science.